November 28, 2014
Final Reports
EXHIBIT 1

EXHIBIT 1

 

SAN MATEO COUNTY FAMILY SUPPORT DIVISION

 

Public Opinion Survey

(Page 1 of 2)

 

 

We want to improve our service!

 

What is your relationship to this case?               How did you contact us?

 

____ Non-custodial Parent                                           ____ Telephone

____ Custodial Party                                                    ____ In person

____ Attorney                                                              ____ E-Mail

____ Other: _______________

 

What was the purpose of your contact?             What did we do well during your

                                                                                    contact?

____ License Suspension                                              ______________________________

____ Case Opening Interview                                       ______________________________

____ Accounting Inquiry

____ Paternity Testing                                      What could we have done better?

____ Other: _______________                                   ______________________________

                                                                                    ______________________________

 

You deserve the best!

 

1.  Please rate your overall experience today.                2.  How well did the staff answer

                                                                                         your questions?

    

     1          2          3          4          5                                 1          2          3          4          5

     Poor                                     Good                               Poor                                     Good

 

 

3.  How were you treated by the staff?              4.  If you were not satisfied with the  

                                                                                         service that you received today,

                                                                                         was it due to:

     1          2          3          4          5

     Poor                                     Good                               ____ How my case was handled

                                                                                                                    or

                                                                                         ____ The child support system in

                                                                                                   general

 

Please explain: _________________________

____________________________________
____________________________________

Public Opinion Survey

(Page 2 of 2)

 

 

Tell us about your initial interview

 

Did you receive an initial interview when

your case was opened in our office?

 

_____ Yes       _____ No

 

 

If you had an initial interview, please

answer the following:

 

 

1.  Did you know about child support                            2.  After the interview, my

     services available to you prior to your                            knowledge of child support

     appointment?                                                                Services was:

 

                                                                                         1          2          3          4          5

_____  Yes      _____ No                                                 Poor                                     Good

 

 

3.  My understanding of the importance of                     4.  My understanding of the

     establishing paternity after the interview                         importance of establishing child

     was:                                                                             support after the interview was:

 

     1          2          3          4          5                                  1          2          3          4          5

     Poor                                      Good                              Poor                                      Good

 

 

Location of visit:

 

____ Family Support Division Main Office,                   Additional comments ____________

         Redwood City                                                     ______________________________

____ Welfare Office, Daly City                         ______________________________

____ Welfare Office, Belmont                          ______________________________

____ Welfare Office, South San Francisco                    ______________________________

____ Welfare Office, Redwood City                             ______________________________

____ Welfare Office, East Palo Alto                             ______________________________

____ www.co.sanmateo.ca.us/dafamsupport/   ______________________________

 

 

© 2014 Superior Court of San Mateo County